Privacy Policy

1. Introduction

jijiwin Casino ("jijiwin," "we," "us," or "our") operates the online casino platform accessible at jijiwin.net and any associated mobile applications or digital services (collectively, the "Platform"). As the personal information controller of the data you provide to us, jijiwin is responsible for ensuring that your personal information is collected, processed, stored, and protected in accordance with applicable Philippine data privacy laws.

This Privacy Policy ("Policy") describes in detail:

• The categories of personal data jijiwin collects from you;
• The purposes for which jijiwin processes your personal data;
• The legal bases upon which jijiwin relies to process your data;
• How jijiwin shares your data with third parties;
• How long jijiwin retains your data;
• The security measures jijiwin employs to protect your data;
• Your rights as a data subject under Philippine law and how to exercise them.

By registering an account on the jijiwin Platform or otherwise providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the jijiwin Platform.

2. Personal Data We Collect

jijiwin collects personal data that is necessary for the provision of our services, compliance with legal obligations, and the improvement of your experience on the Platform. The categories of personal data we collect include:

2.1 Identity & Contact Information

• Full legal name;
• Date of birth (to verify the 21+ age requirement);
• Nationality and country of residence;
• Email address;
• Mobile phone number;
• Residential address (including city, province, and postal code).

2.2 Identity Verification Documents

• Government-issued photo identification (e.g., Philippine passport, driver's licence, SSS ID, PhilSys National ID, UMID);
• Proof of address documents (e.g., utility bills, bank statements);
• Selfie or live photo for biometric verification purposes.

2.3 Financial Information

• Payment method details (e.g., GCash account number, Maya account, bank account details);
• Transaction history, including deposits, withdrawals, and wager amounts;
• Source of funds information where required for AML compliance.

2.4 Gaming & Platform Activity Data

• Game history, session duration, and wagering patterns;
• Bonus and promotion usage;
• Responsible gaming tool settings (deposit limits, self-exclusion status);
• Customer support interactions and correspondence.

2.5 Technical & Device Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Cookies and similar tracking technologies (see Section 7);
• Login timestamps and session data.

3. How We Collect Your Data

jijiwin collects personal data through the following means:

3.1 Directly From You

The majority of personal data jijiwin holds about you is provided directly by you during the account registration process, identity verification, payment transactions, customer support interactions, and when you complete any forms or surveys on the Platform.

3.2 Automatically Through Platform Use

When you access and use the jijiwin Platform, we automatically collect certain technical and usage data through cookies, web beacons, log files, and similar technologies. This includes your IP address, device information, browsing behaviour on the Platform, and session data.

3.3 From Third Parties

jijiwin may receive personal data about you from third-party sources, including:

• Identity verification service providers used to confirm your identity and age;
• Payment processors and financial institutions used to facilitate transactions;
• Fraud prevention and AML screening services;
• Marketing partners, where you have consented to the sharing of your data with us.

4. How We Use Your Personal Data

jijiwin uses the personal data we collect for the following purposes:

jijiwin will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

5. Legal Basis for Processing

jijiwin processes your personal data on the following legal bases as recognised under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and jijiwin (i.e., the Terms & Conditions), including account management, payment processing, and service delivery;
• Legal Obligation: Processing is necessary for jijiwin to comply with applicable legal and regulatory obligations, including PAGCOR licensing requirements, AML regulations, and tax reporting obligations;
• Legitimate Interests: Processing is necessary for jijiwin's legitimate business interests, including fraud prevention, platform security, and service improvement, provided such interests are not overridden by your rights and freedoms;
• Consent: Where jijiwin relies on your consent as the legal basis for processing (e.g., for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Data Sharing & Disclosure

jijiwin does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

6.1 Service Providers

jijiwin engages trusted third-party service providers to assist in operating the Platform, including identity verification providers, payment processors, fraud prevention services, cloud hosting providers, and customer support platforms. These providers are contractually bound to process your data only on jijiwin's instructions and in accordance with applicable data protection laws.

6.2 Regulatory Authorities

jijiwin may be required to disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities in connection with regulatory compliance, licensing obligations, or lawful investigations.

6.3 Law Enforcement

jijiwin may disclose personal data to law enforcement agencies or other government bodies where required by law, court order, or where jijiwin reasonably believes disclosure is necessary to prevent fraud, protect the safety of any person, or enforce our legal rights.

6.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of jijiwin's business, your personal data may be transferred to the relevant successor entity, subject to the same privacy protections described in this Policy.

7. Cookies & Tracking Technologies

jijiwin uses cookies and similar tracking technologies to enhance your experience on the Platform, analyse usage patterns, and support security functions. Cookies are small text files stored on your device when you visit the Platform.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function correctly, including session management, authentication, and security. These cannot be disabled.
• Functional Cookies: Remember your preferences and settings (e.g., language, game preferences) to personalise your experience.
• Analytics Cookies: Help us understand how players interact with the Platform so we can improve performance and user experience. Analytics data is aggregated and anonymised where possible.
• Marketing Cookies: Used to deliver relevant promotional content to you based on your interests and Platform activity, where you have provided consent.

7.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive a warning before a cookie is stored. Please note that disabling strictly necessary cookies may affect the functionality of the jijiwin Platform and your ability to access certain features.

For more information on managing cookies, refer to your browser's help documentation. jijiwin's cookie preferences can also be managed through the cookie consent tool displayed when you first access the Platform.

8. Data Retention

jijiwin retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR and AMLC record-keeping requirements;
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required under Philippine AML regulations;
• Identity Verification Documents: Retained for the duration of your account and for five (5) years following account closure;
• Customer Support Records: Retained for three (3) years from the date of the last interaction;
• Marketing Preferences: Retained until you withdraw consent or request deletion, subject to any overriding legal retention obligations.

Upon expiry of the applicable retention period, jijiwin will securely delete or anonymise your personal data in accordance with our internal data disposal procedures.

9. Data Security

jijiwin takes the security of your personal data seriously and implements a range of technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and the jijiwin Platform is encrypted using industry-standard TLS (Transport Layer Security) protocols;
• Access Controls: Access to personal data is restricted to authorised jijiwin personnel and service providers on a strict need-to-know basis;
• Secure Storage: Personal data is stored on secure servers with appropriate physical and logical access controls;
• Regular Security Audits: jijiwin conducts regular security assessments and penetration testing to identify and address vulnerabilities;
• Staff Training: All jijiwin personnel who handle personal data receive regular data privacy and security training.

While jijiwin employs robust security measures, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jijiwin will notify you and the National Privacy Commission (NPC) in accordance with the requirements of the Data Privacy Act of 2012.

10. Your Privacy Rights

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jijiwin:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed, as set out in this Privacy Policy;
• Right of Access: You have the right to request a copy of the personal data jijiwin holds about you and information about how it is being processed;
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you;
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jijiwin's legal retention obligations;
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on jijiwin's legitimate interests;
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible;
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe jijiwin has violated your data privacy rights.

To exercise any of the above rights, please contact jijiwin's Data Protection Officer using the contact details provided in Section 13. jijiwin will respond to all verified data subject requests within thirty (30) days of receipt, in accordance with the Data Privacy Act of 2012.

Please note that certain rights may be subject to limitations where jijiwin is required to retain or process your data to comply with legal obligations, including PAGCOR licensing requirements and AML regulations.

11. Children's Privacy

The jijiwin Platform is strictly intended for adults aged twenty-one (21) years and above. jijiwin does not knowingly collect, process, or store personal data from individuals under the age of 21. The 21+ age requirement is a mandatory condition of Philippine gambling regulations enforced by PAGCOR.

If jijiwin becomes aware that personal data has been collected from a person under the age of 21, we will immediately close the relevant account, void any associated balances, and delete the personal data in question. If you believe that a minor has registered on the jijiwin Platform, please contact our support team immediately.

Parents and guardians are encouraged to use parental control tools and to monitor their children's online activity to prevent underage access to gambling platforms.

12. Changes to This Privacy Policy

jijiwin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, jijiwin will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is indicated at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how jijiwin protects your personal data. Your continued use of the jijiwin Platform following the posting of any changes constitutes your acceptance of the revised Policy.

13. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or jijiwin's data processing practices, please contact our Data Protection Officer (DPO):

Our team is available to assist players from across the Philippines — whether you're in Metro Manila, Cebu City, Davao, Quezon City, or anywhere else in the archipelago. We aim to respond to all privacy-related enquiries within five (5) business days.